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Quality concepts for the process industry / Michael Speegle.

By: Speegle, Michael [autor]
Publisher: Clifton Park, NY : Delmar Cengage Learning, ©2010Edition: 2nd edDescription: xi, 274 páginas : ilustraciones, cuadros, gráficos ; 27 cmContent type: texto Media type: no mediado Carrier type: volumenISBN: 9781435482449Subject(s): Calidad | Control de calidad | Diseño de procesosDDC classification: 658.4013
Contents:
Statistics for SPC. -- Tests for lack of control. -- Process capability. -- Problems solved by process capability studies.
Why quality is important. -- Defining quality. -- Quality systems. -- How it all began. -- The business need for quality. -- Quantity versus quality. -- The quality gurus. -- The japanese gurus. -- The international standards organization. -- Product and service standards. -- How ISO began. -- America embraces ISO. -- From ISO 9000 to ISO 2000. -- ISO 14000. -- Total quality management (TQM). -- Barriers to TQM. -- Initiating TQM. -- TQM for profit. -- Acceptable quality levels. -- Performance standars. -- Customer satisfaction. -- The customer. -- What is a customer. -- Dissatisfied customers. -- Beyond costumer satisfaction. -- Employee empowerment . -- Employee development . -- Motivation for empowerment. -- Teamwork and teams. -- The business need for teams. -- Diversity . -- Becoming a team member. -- Communication. -- Methods of communication. -- How to ask questions. -- Body language and gestures. -- Barriers to effective communication. -- Personal effectiveness. -- Employee responsibilities. -- Motivation. -- Leadership. -- The economics of quality. -- What is economics?. -- Supply, demand, and prices. -- Competition. -- Innovation . -- Productivity. -- Global competition. -- Quality as a system. -- The process unit as a system. -- Customer and suppliers of the system. -- Requirements (the wath questions). -- The cost of quality. -- the war on waste. -- The measurement of quality. -- Quality tools. -- Beginning quality improvement. -- The purpose of quality tools. -- Check sheets. -- Scatter diagrams. -- Process flowcharts. -- Pie charts. -- Cause-and-effect diagrams (Fish bone diagrams). -- Paretos charts. -- Control charts. -- Variation. -- Variation in processes. -- Process variation as a tool. -- The necessity of control charts. -- Statistical process control. -- The normal distribution. -- SPC and control charts.
Summary: This course, and the accompanying book, has been designed and written specifically for the process industries, industries such as refining, petrochemicals, electric power generation, food processing and canning, and paper mills. Millions of dollars have been invested, and continue to be invested, in process industries. The investments is made with a belief and commitment to a return on that investment, in other words, a profit. If a company is producing the right product at the right time with little competition, profits come easily. However, when a company has a lot of competition, as do refineries and chemical plants, plus strict health, safety, and environmental constraints, profits do not come easily. This course is a general overview of the history of quality, quality improvement processes and tools for improving quality. It was designed specifically for process technicians with the intent of making them a significant contributor to their company`s competitive edge.
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Item type Current location Call number Vol info Copy number Status Date due Barcode Item holds
Book Book B. Campus los Cerros
Colección general
658.4013 Sp323 (Browse shelf) 2th.ed. 2010 1 Available 0000025786
Total holds: 0

Enhanced descriptions from Syndetics:

Quality Concepts for the Process Industry prepares readers for a career as process plant operators. This book covers the classical concepts of quality control in a style and at a depth that should be acquired by all employees of the process industries. Each chapter of the text contains chapter objectives, thorough discussions of the concepts presented, a summary, and end-of-chapter review questions. There is a complete glossary of terms and a list of additional references in the back of the book.

Incluye glosario

Statistics for SPC. -- Tests for lack of control. -- Process capability. -- Problems solved by process capability studies.

Why quality is important. -- Defining quality. -- Quality systems. -- How it all began. -- The business need for quality. -- Quantity versus quality. -- The quality gurus. -- The japanese gurus. -- The international standards organization. -- Product and service standards. -- How ISO began. -- America embraces ISO. -- From ISO 9000 to ISO 2000. -- ISO 14000. -- Total quality management (TQM). -- Barriers to TQM. -- Initiating TQM. -- TQM for profit. -- Acceptable quality levels. -- Performance standars. -- Customer satisfaction. -- The customer. -- What is a customer. -- Dissatisfied customers. -- Beyond costumer satisfaction. -- Employee empowerment . -- Employee development . -- Motivation for empowerment. -- Teamwork and teams. -- The business need for teams. -- Diversity . -- Becoming a team member. -- Communication. -- Methods of communication. -- How to ask questions. -- Body language and gestures. -- Barriers to effective communication. -- Personal effectiveness. -- Employee responsibilities. -- Motivation. -- Leadership. -- The economics of quality. -- What is economics?. -- Supply, demand, and prices. -- Competition. -- Innovation . -- Productivity. -- Global competition. -- Quality as a system. -- The process unit as a system. -- Customer and suppliers of the system. -- Requirements (the wath questions). -- The cost of quality. -- the war on waste. -- The measurement of quality. -- Quality tools. -- Beginning quality improvement. -- The purpose of quality tools. -- Check sheets. -- Scatter diagrams. -- Process flowcharts. -- Pie charts. -- Cause-and-effect diagrams (Fish bone diagrams). -- Paretos charts. -- Control charts. -- Variation. -- Variation in processes. -- Process variation as a tool. -- The necessity of control charts. -- Statistical process control. -- The normal distribution. -- SPC and control charts.

This course, and the accompanying book, has been designed and written specifically for the process industries, industries such as refining, petrochemicals, electric power generation, food processing and canning, and paper mills. Millions of dollars have been invested, and continue to be invested, in process industries. The investments is made with a belief and commitment to a return on that investment, in other words, a profit. If a company is producing the right product at the right time with little competition, profits come easily. However, when a company has a lot of competition, as do refineries and chemical plants, plus strict health, safety, and environmental constraints, profits do not come easily. This course is a general overview of the history of quality, quality improvement processes and tools for improving quality. It was designed specifically for process technicians with the intent of making them a significant contributor to their company`s competitive edge.

Table of contents provided by Syndetics

  • Preface
  • About the Author
  • 1 Why Quality is Important
  • 2 How It All Began
  • 3 The Quality Gurus
  • 4 ISO 9000 (2000)
  • 5 Total Quality Management
  • 6 Customer Satisfaction
  • 7 Employee Empowerment
  • 8 Teamwork and Teams
  • 9 Communication
  • 10 Personal Effectiveness
  • 11 The Economics of Quality
  • 12 Quality as a System
  • 13 The Cost of Quality
  • 14 Quality Tools (Part 1)
  • 15 Quality Tools (Part 2)
  • 16 Variation
  • 17 Concepts of Statistical Quality Control
  • 18 SPC and Control Charts
  • 19 Process Capability
  • 20 Epilogue
  • Glossary
  • References
  • Subject Index

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